EcoGarden Support

For crowdfunding returns/refunds/exchanges:

While all of our products tested and go through QC, we do not offer refunds, or exchanges on items received as Kickstarter/Indiegogo rewards, however in some cases we offer product replacements on our own, if there are items in stock:
send a message at  to coordinate with the team.The support we get from our crowdfunding backers is what enables us to start and grow our business, gather customer feedback, and make improvements for the future In the Kickstarter community, the items that you receive after making a pledge are referred to as “rewards” because they are not purchases in the traditional sense and Kickstarter is not a store. These rewards are more similar to presents that are sent to people who back the project and help fund the idea, as a token of appreciation.We appreciate your understanding of our crowdfunding campaign and Kickstarter’s policy. If the EcoGarden no longer suits you or your lifestyle we recommend:
  • Donating it to a local school/learning center or cafe
  • Selling it second hand. If you are also based in Sweden, where the secondhand market is large and highly appreciated, we recommend places such as: Blocket, TipTapp, Tise, Tradera, and Facebook Marketplace where a variety of goods are can be found to buy and sell.
  • Also see:  https://www.tiptapp.com/en/charity – TipTapp charity & Free your stuff Stockholm on facebook https://www.facebook.com/groups/591450900922829/